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stated that he felt if they could discuss it without losing their tempers,they could workthings out.That is exactly what they did later and got the issue settled with flying colors(成功地)，American president Abraham Lincoln was known for writing two letters when heneeded to communicate with someone else who had made him angry.He first wrote a letterthat severely conveyed just what he thought.Then he tore up that letter and wrote a secondone that was appropriate and reasonable,and sent the letter out.Effective communication is the key to any relationship.When we allow ourselves tobecome emotional and react immediately to what we feel without thinking,emotionsoverwhelm()the situation and prevent true communication.Step back.think.evaluatewhat happened or what was said,and ask to clarify questions if it is needed.Then.you canrespond appropriately.Don't let overwhelming emotion control your life.Instead,choose to think and processinternally whatever comes your way before externally responding.That is when you cancommunicate with others effectively and you will be able to keep good relationships with them.24.What did the first manager do in his letter?A.He expressed his general ideas reasonably.B.He explained why the issue was troubling.C.He apologized to the second manager sincerely.D.He invited the second manager to discuss the issue.25.What is the story of Lincoln intended to express?A.Any great man can get angry.B.Making plan B is necessary in workC.Writing letters was very popular in the past.D.We should deal with matters after calming down.26.What will reacting immediately without thinking probably lead to?A.A bad first impression.B.Ineffective communication.C.The high chance of failure.D.The breakdown of a relationship.27.What should people do for better communication?A.Learn to answer questions indirectly.B.Avoid anger to keep good relationships.C.Never be overwhelmed by your emotions.D.Think reasonably before making a decision.CEveryone knows they feel amazingly good and refreshed after a good night's sleep butnow scientists have discovered it can help you to live longer too.According to a study in the英语试题第5页共12页